Non-urgent advice: Introducing EMMA
Getting Through to Us Just Got Easier
We’ve introduced EMMA, an intelligent phone assistant, to answer your calls instantly.
No more engaged tones. No more waiting on hold. Just tell EMMA what you need – whether it’s an appointment,
a prescription query, or something else – and she’ll take care of it.
Our reception team is still here for you. EMMA simply helps us answer every call, every time.
We’ve introduced EMMA, an intelligent phone assistant, to answer your calls instantly.
No more engaged tones. No more waiting on hold. Just tell EMMA what you need – whether it’s an appointment,
a prescription query, or something else – and she’ll take care of it.
Our reception team is still here for you. EMMA simply helps us answer every call, every time.
Non-urgent advice: Think Pharmacy First!
You don’t always need to see a GP. Staff will assist you by offering appointments with other clinicians that may be able to deal with your type of query or signpost you to another quicker service.
Pharmacy First, where you can get healthcare advice and prescription without needing a GP appointment, CLICK HERE to assess if you’re experiencing symptoms related to various conditions
Pharmacy First, where you can get healthcare advice and prescription without needing a GP appointment, CLICK HERE to assess if you’re experiencing symptoms related to various conditions
Quote / Testimonial: We only employ staff who are passionate about your care and everyone at Elm Trees aims to go the extra mile.
We Are Passionate
Quote / Testimonial: We always want to do what is best for you. We feel that communication is key and always listen to what you have to say.
We Have Intuition
Quote / Testimonial: Practices are currently under enormous pressure but through hard work, innovation and dedication we’ll thrive.
We’re Determined
Latest News
Introducing EMMA – Our New Phone Assistant
September 25, 2026We’re always looking for ways to improve your experience at our surgery. That’s why we’ve introduced EMMA, an AI-powered phone assistant developed specifically for NHS GP surgeries. What does this […]
2026/2027 Access Plans
June 8, 2026Your Local GP Is Getting Even Better! We’re making changes to improve how you access care. Here’s what’s coming: Want to learn more? Ask reception, visit our website, or speak […]
SystmOnline
SystmOnline allow you to:
- Manage appointments
- Request repeat medication
- Update demographic details
- Message healthcare service
Quote / Testimonial: NHS Choices
“The service we received was very good , smooth and streamlined from making my initial appointment over the phone to my arrival and departure.”
Quote / Testimonial: NHS Choices
“The GP understood my concern and took time to listen in a very professional manner, the rest of the staff were pleasant and I cannot be happier.”
