Welcome

how can we help you today?

Non-urgent advice: Introducing EMMA

Getting Through to Us Just Got Easier
We will soon be introducing EMMA, an intelligent phone assistant, to answer your calls instantly.

No more engaged tones. No more waiting on hold. Just tell EMMA what you need – whether it’s an appointment,
a prescription query, or something else – and she’ll take care of it.

Our reception team is still here for you. EMMA simply helps us answer every call, every time.

Non-urgent advice: Think Pharmacy First!

You don’t always need to see a GP. Staff will assist you by offering appointments with other clinicians that may be able to deal with your type of query or signpost you to another quicker service.

Pharmacy First, where you can get healthcare advice and prescription without needing a GP appointment, CLICK HERE to assess if you’re experiencing symptoms related to various conditions

We Are Passionate

We only employ staff who are passionate about your care and everyone at Elm Trees aims to go the extra mile.

We Have Intuition

We always want to do what is best for you. We feel that communication is key and always listen to what you have to say.

We’re Determined

Practices are currently under enormous pressure but through hard work, innovation and dedication we’ll thrive.

Appointment Information

Repeat Prescriptions

New Patients

Health Information

NHS App Information

Accurx – Contact your doctors online for an appointment

Contact your doctors online.

Online requests will be read within 2 working days.

Fill out a simple online form to get advice and treatment.

If you need more urgent help, call your GP practice. If it’s closed, visit NHS 111 online or call 111. In an emergency call 999

Start Online Consultation

Out of Hours and Emergencies

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life threatening emergency, please dial 999

Urgent Appointments

Patients requesting urgent clinical appointment or reviews should either be made by attending the practice in person or by telephone.

Latest News

NGP Patient Engagement Session – Northala Fields Parkrun

October 7, 2026

NGP Practices are holding a patient engagement Session on 17th October 2026. This will be held at Northala Fields Parkrun, where you can meet members of the Practice Team, and take […]

Patient Access and Satisfaction Survey 2026/27

October 7, 2026

This survey aims to monitor and compare patient satisfaction levels regarding access to GP services over time. Your responses help us improve our services and understand your needs. Please answer […]

Introducing EMMA – Our New Phone Assistant

September 25, 2026

We’re always looking for ways to improve your experience at our surgery. That’s why we’ve introduced EMMA, an AI-powered phone assistant developed specifically for NHS GP surgeries. What does this […]

SystmOnline

SystmOnline allow you to:

Manage appointments
Request repeat medication
Update demographic details
Message healthcare service

“The service we received was very good , smooth and streamlined from making my initial appointment over the phone to my arrival and departure.”

NHS Choices

“The GP understood my concern and took time to listen in a very professional manner, the rest of the staff were pleasant and I cannot be happier.”

NHS Choices